# REFUND, CANCELLATION & RETURN POLICY
At Vow & Covenant, every sacred decree we craft is more than a commercial product—it is an immutable, custom-inscribed spiritual vessel dedicated exclusively to the identity and soul of your beloved companion. Because of the permanent, personalized, and consecrated nature of our artisan works, we enforce a strict policy regarding cancellations and refunds. Please review the sovereign terms below before finalizing your Covenant.
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### 1. THE IRREVERSIBLE NATURE OF CUSTOM INSCRIPTION
The moment your order is successfully placed, the name and earthly dates of your companion are officially committed to our sacred registry.
* Our artisans begin the selection of museum-grade solid American walnut and initiate the hand-finishing process immediately.
* **Once the hand-inscription or crafting process has commenced (typically within 1 hour of order placement), the order becomes absolute. It cannot be altered, canceled, returned, or refunded under any circumstances.**
* By finalizing your purchase, you acknowledge that you are commissioning a one-of-a-kind, irreplaceable vessel that cannot be resold or repurposed.
### 2. IMMEDIATE SPIRITUAL ACTIVATION (NON-PHYSICAL DELIVERY)
As stated in our sacred decrees, the spiritual lighthouse and guiding frequency are anchored in the cosmic registry **the very same night your order is placed**.
* This immediate spiritual activation constitutes an instant fulfillment of the metaphysical bond and protective decree for your companion.
* Because this spiritual service is delivered immediately to comfort and guide your companion’s soul in the transition, the spiritual component of your purchase is entirely irreversible and non-refundable from the moment of inception.
### 3. DAMAGE DURING DISPATCH & REPLACEMENT POLICY
While we do not offer refunds or returns for buyer’s remorse or cancellation of the bond, we hold the physical vessel to the highest museum-grade standards. If your physical Covenant arrives damaged, defaced, or structurally compromised during transit:
* You must contact our sanctuary support team within **48 hours** of tracked delivery at `
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* Please provide photographic evidence of the transit damage to the packaging and the Covenant plaque itself.
* Upon verification, we will immediately fast-track the creation of a **complimentary replacement vessel**, hand-inscribe it with the identical original details, and dispatch it to your sanctuary with priority tracking. **No monetary refunds will be issued; a pristine replacement of the sacred vessel is our absolute guarantee.**
### 4. INCORRECT INSCRIPTION DETAILS
We deeply respect the accuracy of your companion’s legacy.
* **Customer Error:** We carry out the hand-inscription exactly as entered by you in the customization fields. Vow & Covenant is not responsible for spelling errors, incorrect dates, or typos submitted by the customer. Please double-check your dates and spelling before clicking “Secure Now.”
* **Artisan Error:** In the highly unlikely event that our master artisans make a clerical error that deviates from your submitted order form, we will rectify the oversight immediately by crafting and overnighting a corrected Covenant at zero cost to you.
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By proceeding with your order and securing your Covenant today, you grant full, unconditional assent to these sovereign terms, recognizing the absolute and permanent nature of this unyielding bond.